Are We a Good Fit For You?

We feel strongly that vaccinating children on schedule with currently available vaccines is the right thing to do for all children unless there is a medical contraindication. We require all patients to adhere to the vaccination schedule endorsed by the American Academy of Pediatrics(AAP). Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention(CDC) and the American Academy of Pediatrics(AAP). 

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green runny nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. We are proud to have carried the designation of Patient Centered Medical Home since 2009. This means that Woodhaven Pediatrics is your home base for medical care. We encourage you to contact our office before seeking specialty care or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due. We utilize OP Notify, a HIPAA compliant, secure, texting platform to allow quicker communication with our office both during office hours and after hours.

We make every effort to meet the needs of our patients, offering both routine well visits, sick visit appointments as well as telemedicine appointments.

We do not offer walk-in appointments. Walk-In appointments will be seen in the first available sick visit appointment time slot. To ensure we provide you with the most efficient care we recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can page our physician on call by calling our main number and pressing extension 7. We do ask that you allow us some time to return your call, as we do not return calls while driving or during regular office hours. 

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided. 

Please read our financial policy for more information regarding insurance.

Outstanding balances, insurance copays and co-insurance, are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan. As a convenience to our patients and to simplify the billing process, we offer the use of billpay which is an online payment method and also offer to hold a credit card on file.

For acute care, call the office to schedule an appointment. We will offer same day sick appointments when at all possible.

If our nurse is with another patient, you will be asked to leave a message and you will receive a return call. We encourage you to utilize our website link "Is your child sick?" for basic illness questions.

For well visits, please call our office. Well visits may be scheduled up to several months in advance. We encourage you to always schedule your next apointment before leaving the office. You will be reminded in advance of your next scheduled appointment with a mailed postcard.

To help provide timely service to our patients, we schedule all visits. We will remind you of your upcoming appointment via phone/text message. We make every effort to run on time as we believe everyone’s time is equally valuable. If you are later than 10-15 minutes for your appointment, you will be offered the next available appointment time. Out of courtesy to our other patients, we may ask you to reschedule your appointment.

Missed Appointments: Missed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We require at a minimum, a same day notice for cancellation of appointments. A fee will be assessed for missed appointments as outlined in our financial policy. Multiple missed appointments will result in discharge from the practice. For new patients, a fee will be charged if the FIRST appointment is missed.